Terms & Conditions iCOZi Limited

1. ORDER
   1. This contract is between Icozi Limited (“we”) & the customer (“you”)
   2. Goods remain our property until all outstanding balances are paid in full. However, responsibility for the goods passes to you at installation.
   3. Due to Data Protection we are unable to discuss the order with anyone except the contract signatory unless a letter of Authority is provided.
   4. finance may be provided (subject to status).
   5. Peace of mind with our money back promise if you change your mind within 14 days from the order date. we guarantee a full refund of monies paid. This is separate to your statutory cancelation rights detailed in the section ‘Notice of Right to Cancel’.
   6. Heaters are specified to suit the individual property, our engineer will advise kilowatt sizes. However, it is your responsibility to check the physical dimensions of the units are suitable during the engineer visit & ensure you are happy with them. These are specified on the order form and on our website www.icozi.co.uk. Unless you say otherwise, we will assume you are aware & happy with the size of the heaters to be installed and all other aspects of the order.
   7. Withdrawal or amendments to product specifications may occur without notification. Unless otherwise specified, heaters are supplied in white colour RAL 9010. Refer to www ralcolor.com to see a sample of this colour.
   8. You may incur charges, or we may terminate the contract if you do not supply us with the information required to carry out the contract. You may incur charges if you breach this contract.
   9. Our money back promise: If you change your mind within 14 days from the order date, we guarantee a full refund of monies paid. This is separate to your statutory cancellation rights.
2. INSTALLATION
   1. During installation you are obliged to check you are happy with the location of each radiator before it is installed.
   2. Electrical work may be altered by us at the time of installation to ensure the efficient functioning of the heaters.
   3. During installation if necessary, we have the right to(a) relocate the heater(b) change the model of the heater if this will improve the efficiency of the system.
   4. Removal of existing heaters is a service we provide but it does not include making good the wall / or any responsibility for any damage visible after removal of any existing heater.
   5. We do not remove 0il tanks, LPG tanks or make good flues.
   6. If we cannot wall mount heaters due to the condition of the wall, we will install them on feet/castors for stability & safety if possible.
   7. In case of any damage where we admit liability, we will try to replace with identical product where possible. We can only assess liability if we are provided with photographic evidence & supporting reports.
   8. We are not obliged to remove heaters which are deemed to contain asbestos. However, a chargeable service may be provided at our discretion.
   9. If any visible damage is caused such as staining of carpets, floors, walls & other interior finishes, we are not obliged to replace. If we propose a remedy and you refuse it, all costs are your responsibility.
   10. If installation cannot go ahead on the specified date, you should arrange an alternative date within 48 hours of the original date. If you wish to cancel the agreed installat1on 24 hours’ notice is required. If no such notice is given you are liable for a re-installation fee of £250 inc. VAT. All existing heaters to be removed must be switched off 24 hours before installation. If we are unable to complete installation for this not being done, we will charge a re-installation fee of £250 inc. VAT. If we are unable to rearrange installation, we may terminate the contract without refund.
   11. Installation times may vary depending on unforeseen circumstances on the day. We are not liable for any losses/claims of compensation.
   12. For delays of your installation beyond our control, you cannot refuse to re arrange an installation date. If you do not allow us to complete installation you will incur storage charges of £20 per day.
   13. If installation is delayed by you, you must arrange to complete installation within 4 weeks from the original date. If you refuse installation on 3 separate occasions, you will be liable for charges arising from administrative & storage costs incurred by us.
   14. All outstanding payments must be paid on installation except with finance orders, where a Satisfaction Note must be signed on the day of installation.
   15. We do not rewire/upgrade fuse boards unless agreed to beforehand & charged for. Any additional wiring will be surface mounted covered with trunking.
   16. We are not responsible should it be found than an upgrade to the property’s electricity supply is needed.
   17. Where there is any outstanding balance after installation, we reserve the right to charge an administration fee of £50 & late payment charges will begin from the day after installation. Interest will be charged daily at 3% above the Bank of England base rate, for every £1.000 outstanding.
   18. You are obliged to inspect the heaters during installation & report any damage to us within 48 hours.
   19. Any service we provide to help with meter changes is discretionary and does not put us under any obligation under this contract.
3. PRODUCT WARRANTY
   1. The manufacturer’s warranty on heaters & warranty on thermostats/receivers are product warranties only.
   2. Replacement of a heater will only be undertaken if the faulty part cannot be replaced first.
   3. Service calls will only fall under the terms of the warranty if they are not as result of customer misuse, faulty operation or negligence. Otherwise, they will be chargeable.
   4. All chargeable service calls will be at the rate of £150 inc. VAT per visit the service call charge covers the personnel’s visit only. Any replacement part/product is treated separately & may only be free if it falls under the terms of the warranty & depending on the product.
   5. Heaters installed by us have a 10-year warranty with a 2-year warranty on electronic controls, for electric radiators. A minimum 5-year warranty and a 2-year warranty on electronic controls (thermostat and receivers only) for storage heaters.
   6. Any damage caused by customer neglect/misuse of our heaters/thermostats is not covered.
   7. The warranty may be transferred to the new homeowner upon registration of the new owner.
   8. Any work undertaken to our products by a 3rd party, without our approval or manufacturer approval, will deem the warranty void.
   9. Product warranties & after sales support/service are only provided where balance is settled in full upon installation. Any outstanding amount not paid whether as part of the order or after sales charges will render all the warranty void.
   10. Our warranties are not insurance backed.
4. ICOZI GUARANTEE
   1. If your heater is replaced under Guarantee, work will be completed free of charge within 28 days of the installation date. You have 28 days from installation date to report any fault or issue with the goods or installation.
   2. We have a legal duty to supply goods which conform to contract.
   3. The guarantee will only apply where use of the heaters is according to the manufacturer’s instructions. We are not liable for energy consumption/running costs which will be dependent on external factors out of our control such as energy provider, tariff, property type and customer use and lifestyle.
   4. Efficiency of heaters is only applicable if operated according to manufacturer’s instructions & there are no more than 2 air exchanges per hour in the room. You are responsible for time & temperature settings. If receivers need tuning, contact our technical department or refer to Control Manual, Troubleshooting & FAQs for more assistance.
   5. Efficiency of our heaters is based on property insulation, temperature control, air exchanges within the property & thermostat programme Do not manually switch heaters on/off as this will affect efficiency.
   6. Heaters are designed to operate with temperature control in your room and use Economy 7 & standard rate electricity to maintain the desired temperature. Dependant on model our heaters do not use night rate only. As some storage heaters are designed to give the maximum efficiency by utilising both daytime and night-time tariffs combined with their smart control systems. Electric radiators are not night storage heaters so do not use stored heat at any time.
   7. All heaters are sized specifically for the rooms they were intended for. The energy tariff used by the customer (you) is not our responsibility. It is the responsibility of the customer to contact their energy supplier to ensure they are on the correct tariff based on their usage.
5. MAINTENANCE
   1. Following the initial set up, the daily operating instructions, programming of the thermostat & subsequent changing of any batteries, is your responsibility. Any call out occurring due to this will be charged. Do not cover or paint.
   2. Do not obstruct the heater with furniture, including covering the heaters. For efficiency & safety, shelves covering the top of heaters should not be below 500mm & curtains covering the top of heaters should not be below 300mm.
   3. Programming of thermostats or heaters does not come under the scope of a service call.
6. COMPLAINTS
   1. All complaints are handled in house; we are not a member of an ADR scheme or required to be. You can phone, email or write to us and you may ask for your complaint to be escalated within the company if you wish.
7. PLUMBING.
   1. Plumbing work is covered by a 12-month warranty only in so far as it is work which is carried out by us only.
   2. We are not, under any circumstances, responsible for existing pipe work, plumbing fixings & fittings such as taps, underfloor pipework or pipework within walls.
   3. We reserve the right to change/amend the original order in line with findings following a pre installation inspection. If you refuse the new product, we are entitled to reclaim any costs incurred for the pre installation inspection.
   4. Please ensure the product is serviced to manufacturer’s guidelines regularly to optimise its safety, efficiency and performance. Following initial set up the servicing (if applicable) is the responsibility of the customer.
   5. AII descriptions/illustrations etc. contained in any catalogues/advertisements or otherwise communicated to you, are intended merely to present a general idea of the works and nothing contained in any of them shall form part of this order.
   6. You must inspect all works immediately upon their completion & if you consider that the works or any part of them are not in accordance with the final order, you must within 7 days from the date of works, give us detailed notice.
   7. Other general terms within this contract may apply to plumbing work/products as standard & where relevant.
8. OTHER TERMS.
   1. 8.1 If any term in this contract is unenforceable, this shall not affect the enforceability of other terms.
   2. 8.2 No other party other than the signatory has any rights under this contract.
   3. 8.3The parties irrevocably agree that this agreement & any disputes/claims (including non-contractual) arising out of/in connection with its subject matter/formation are governed by & construed in accordance with English law & are under the exclusive jurisdiction of & settled by the courts of England.

HOW WE USE YOUR INFORMATION.

Information about you is managed in accordance with current GDPR legislation and a full breakdown of information is given on our Privacy Policy Statement.